Terms & Conditions of Sale or Hire & PRIVACY POLICY

ITEM(s) RETURNS POLICY:

* Items must be returned unused , with all original packaging material within 14 working days of purchase

* Items must be unused and in a saleable condition

* Items such as wigs, make-up , teeth or underwear must be returned unopened and unused with the tamper seals in place where tamper seals are provided.

* Where goods were ordered for an event with a one-day-turnaround (ordered later than our terms) we reserve the right to offer non-refundable HIRE only customer goods alternatives with customer email reserve agreement prior to despatch.

Include the delivery note or a copy of your email invoice with the goods. Send the goods in appropriate packaging.

We do not refund return shipping costs, (EXCEPT in the cases below), - Please see the section below called ADDITONAL TERMS . It is your responsibility to return items to us ; we recommend using a traceable service offering proof of delivery such as Royal Mail Signed for 1st class. STAR Costumes cannot be held responsible if anything is lost, stolen or damaged in transit.

Refunds will be made to the card that was used for the original purchase. Refunds are processed as soon as possible. Your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund. Please note that if a refund is requested after 60 days on any commissioned item, that the refund shall be at STAR Costumes discretion in accordance with your rights as a Consumer.

HIRE ITEM RETURNS AND OTHER RETURNS

PHONE LINES ARE ONLY OPEN FROM TUESDAYS TO FRIDAYS (TO 2PM) inclusive of both days except in the case of Star Theatre maintenance or holidays - Correspondences by email - always available

Please just login as a customer, AND/OR email us and request your refund with your order number and reason for return. You will then receive your returns form or correspondence by email which we need filled in , completed and emailed or posted back to us. Then we will refund your returned item(s) within 14 days of when we receive them, provided the items are returned back to us in a saleable condition. The exceptions to refunds as above, including if the items are not received back., i.e if they are missing. In such cases we cannot generally refund the hire as we deem any surplus to be our compensation for loss of items which are almost always more than the hire costs to the Customer

None of the above affects your statutory rights.

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Dispatch / Delivery

We may dispatch your order in a number of instalments and each dispatch is a separate contract and is not connected to any other dispatch

PAYMENT ;

We will validate your credit/ debit card before accepting your order. We won't accept your order if your card is declined during any stage in the order processing. We will try to contact you if your card is declined after you have placed your order but we may not be able to do this.

We take reasonable care to protect the confidentiality of your payment card details but STAR Costumes is not liable if these details are intercepted by and used by a third parties through no fault of our own. This however, is a secure payment site and we are PCI Compliant , meaning that we do not handle specific card details nor have actual access to them. All transactions are handled safely within the electronic payments Off Site system.

We no longer accept cheques. If you are returning an item and/or sending a design , please send it to our Volunteer, Miss Kenny to : Mr. B. Wickins, 108 Cemetery Road, Porth, Mid Glamorgan, South Wales, United Kingdom. CF39 0BH

OUR PRICES

The prices quoted on our website are subject to change from time to time. The current price shown on our website is the price you will be charged. Any variation to the price shown will be confirmed by us in writing before your order is accepted by us. The prices shown against each item does not include postage or packaging charges. These are shown separately.

Further details of our policy here are printed on the back of your invoice/ delivery note .Thank you.

ADDITIONAL TERMS:

Hire or Stock Item Customers are recommended to order at least 2-10 days before the item is needed. Customised items can take anything from 28 days (standard) to even 1.5 YEARS for Film Contract items.These are ordered under special terms. While our Cosplay items are under development, we ask that you the customer tell us well in advance of when you need the item. Our cosplay items will be ready for general Stock sales in the first week of September 2023. This is because we supply Film, Theatre and Public Event Organisers generally first, before any individual discerning customer request , from our hire stock in order to meet our Charitable Ethos and guidelines. However we have a hefty stock and usually items are available straight away, upon request.

Some items are non-refundable, like, for example,hosiery, stage make-up or underwear. This is due to hygiene reasons and such items are dispatched to you the customer, in sealed packs, and if the seals are broken or opened upon return of these items,then they cannot be refunded and are unreturnable to us. Any items supplied whether used or not, are deemed to have been hired under the hire deal that was agreed before any of the despatches in any one order. We cannot therefore refund on any items deemed not to be used by the customer as any items supplied under a hire contract are deemed to be used in a hire regardless of whether or not they are worn or used in any production , event or individual hire.

We have a goodwill policy of helping customers with return postage.We often pay 30% ( in cases where we have not charged postage for dispatches) and up to 100% of the return costs. We pay this upon return of the item first (where the customer initially pays the return cost, and we reimburse it) . The only exceptions to this are:

a) if the items being returned are not presented to us in a saleable, decent condition (for instance, if the package is torn and the items have been badly damaged as a result)

b) if the items have, in fact not been returned at all

c) if there was a failure on the customer's part to enter his or her company's or individual's correct postal and customer details at the checkout gate (time of ordering)

d) we do not imburse delivery costs at weekends - only from Monday to Friday inclusive, during any week

e) If the items are in dispute, beyond our control , we cannot refund them. A reason will be provided to the customer on receipt of the returns form.

Postal fees are deducted from any refunds for items not returned to us within 14 days. We aim to make refunds inside 14 to 28 days (28 days for group hire items) of your item(s) being returned to us. Any returned items not displaying the information required on the returns form will cause an unavoidable delay in the returns process.

The cancellation period starts on placement of your order and ends 14 days from the receipt of your goods. If you, as the customer, change your mind after purchase, there is no automatic right to return the goods to us, but we do listen to you and are willing to offer alternatives or refunds, or refunds , only as appropriate. The items are on display and in an emailed contract of transaction with agreed terms. This is done before the goods are dispatched. The items are sold as pictured on our sales website here: https:/startheatrecompany.uk, so any refunds need to be addressed via logging in as a customer and /or emailing your request to us or returning your completed Returns Form to us.

PLEASE NOTE :

A NON-COMPETE or DISCLOSURE ORDER FORM must be signed with the purchase OR HIRE document if you are a Competitor or in the same trade as STAR THEATRE/STAR COSTUMES and if you require special permission garments. Details are on the shop pages. Please register on the site here as a new user and we will email you the forms. We look forward to doing business with you.

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This Privacy Policy describes how Star Theatre Company collects, uses and discloses your personal information when you visit, use our services, or make a purchase from https://startheatrecompany.uk (the site) or otherwise communicate with us (collectively, the services). For purposes of this privacy policy, "you" and "yours" means you, as the user of the Services, whether you are a Customer, Website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy policy.If you do not agree to this privacy policy, please do not use, or access any of the Services.

CHANGES to this PRIVACY POLICY

We may update this Privacy Policy from time-to-time, including to reflect changes to our practices, or for other operational, legal, or regulatory reasons.We will post the revised Privacy policy on the site, update the "last updated " date and any other steps required by applicable law.

HOW WE COLLECT and use your PERSONAL INFORMATION

To provide the services , we collect and have collected, over the past 12 months personal information from a variety of sources as set out below. The information we collect and use varies depending on how your interact with us

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal informatio we collect about you depends on how you interact with our site and use our Services. When we use the term "personal information" we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect:

INFORMATION WE DIRECTLY COLLECT FROM YOU:

Information that you directly submit to us through our Services may include:

Basic Contact details - your name, address, phone number, email

Order information-including your name, billing addess, shipping address, payment confirmation, email address, phone number

Account information- including only your username etc. We DO NOT hold your passwords

Customer support information- including the information you choose to include in communications with us, for example, when sending a message through the Services

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

INFORMATION WE COLLECT THROUGH COOKIES

We also automatically collect certain information about your interaction with the Services ( "Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account , including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

INFORMATION WE OBTAIN FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

*Companies who support our site and services , such as Create.net

*Our payment processors, i.e. Paypal and Stripe, who collect payment information (e.g. your billing address) to process your payment in order to fulfill orders and provide you with products or services you have requested. in order to perform our contract with you.

We DO NOT OBTAIN card information at Star Theatre Company. Card payments are all handled by the regulated Payment processing facilities; i.e Worldpay FIS

*When you visit our Site. open or click emails we send you, or interact with our services or advertisements, we or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below: Third Party Websites and Links:-

Providing Products and Services_________________________

We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases , returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

Marketing and advertising______________________________

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on this site.

Security and Fraud Prevention___________________________We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You ______________________________We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Like many websites we use cookies on our site. For specific information about the cookies we use, related to powering this store with Create please see Create.net cookie policy. The Cookies are used to power and improve this Site and Services including to remember your actions and preferences., to run analytics ad better understand user interaction with the services in our legitimate interests to administer, improve and optimise the services. We may also permit third parties and service providers to use Cookies on our site to better tailor the services, products and advertising on our site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject cookie through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experiencea and may cause some of the services , including certain features and general functionality to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we shate information with third parties such as our advertising partners.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy policy. Such circumstances include:

*with vendors or other third parties who perform services on our behalf (i.e.management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.

*with business and marketing partners, including Create., to provide services and advertise to you. Our business and marketing partners will use your information in accordance wih their own privacy notices.

*when you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

*with our affiliates or otherwise within our corporate group, in our legitimate interests, to run a successful business

* in connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations , to enforce any applicable terms of service, and to protect or defend the services, our rights and the rights of our users or others

USER GENERATED CONTENT

The services may enable you to post product reviews and other user-generated content, if you choose to submit user generated content to any public area of the Services , this content will be public and accessible by anyone

We do not control who will have access to the information that you choose yourself to make available to others and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties

THIRD PARTY WEBSITES AND LINKS

Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy , completeness , or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators , except as disclosed on the Services.

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any informtion you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies

YOUR RIGHTS AND CHOICES ______________Depending on where you live, you may have some or all of the rights listed below in relation to your personal information, however these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law

* right to access/ know. You may have a right to request access to personal information that we hold about you , including details relating to the ways in which we use and share your information

* right to delete . You may have a right to request that we delete personal information we maintain about you.

*right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you

*right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions

*restriction of processing. You may have the right to ask us to stop or restrict our processing of personal information

*appeal. You may have a right to appeal our decision if we deline to process your request. You can do so by replying directly to our denial

*managing communication preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails , such as those about your account or orders that you have made

You may exercise any of these rights where indicated on our site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designated an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised then to act on your behalf and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law relating to your request, order, website usage etc

COMPLAINTS

If you have complaints about how we process your personal information please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority

INTERNATIONAL USERS

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

CONTACT

Should you have any questions about our privacy practices or this Privacy policy, or if you would like to exercise any of the rights available to you, please call +44 7749419293 or email us at [email protected] or contact M.Kenny at

108 Cemetery Road, Porth, Rhondda -Cynon- Taf, Mid-Glamorgan, South Wales, CF39 0BH, United Kingdom.